Shipping
Processing time
Orders are processed within 1–2 business days Monday to Friday.
During busy periods (such as new drops, sales or holidays) processing may take a little longer.
Track & Trace
Tracking information: After purchase, you will receive an email with tracking information, including the shipping company name and tracking number.
Track your order: You can track your order via our website. Simply enter your tracking number on our tracking page to view the status of your order.
Shipping costs
| Region/Country | Shipping Method | Shipping costs | Free shipping from |
|---|---|---|---|
| Netherlands | GLS Delivery | €4.99 | €150,- |
| Germany | DPD Home Delivery | €6.99 | €150,- |
| France | DPD Home Delivery | €7.99 | €150,- |
| Belgium | GLS | €5.99 | €150,- |
| United States | UPS Home Delivery | €29.99 | €200,- |
| United Kingdom | UPS Home Delivery | €14.99 | €150,- |
| Austria | DPD Home Delivery | €8.99 | €150,- |
| Switzerland | PostNL Home Delivery | €16.99 | €150,- |
| Poland | DPD Home Delivery | €8.99 | €150,- |
| Italy/Spain | DPD Home Delivery | €9.99 | €150,- |
| Africa | UPS Home Delivery | €29.99 | €200,- |
| Albania | UPS Home Delivery | €29.99 | €200,- |
| Asia | UPS Home Delivery | €29.99 | €200,- |
| Bosnia | DPD Home Delivery | €19.99 | €150,- |
| Bulgaria | DPD Home Delivery | €14.99 | €150,- |
| Croatia | DPD Home Delivery | €14.99 | €150,- |
| Cyprus | UPS Home Delivery | €29.99 | €150,- |
| Czech Republic | DPD Home Delivery | €8.99 | €150,- |
| Denmark | DPD Home Delivery | €10.99 | €150,- |
| Estonia | DPD Home Delivery | €11.99 | €150,- |
| Finland | DPD Home Delivery | €15.99 | €150,- |
| Greece | DPD Home Delivery | €14.99 | €150,- |
| Hungary | DPD Home Delivery | €8.99 | €150,- |
| Iceland | UPS Home Delivery | €29.99 | €150,- |
| DPD Home Delivery | €8.99 | €150,- | |
| Latvia | DPD Home Delivery | €11.99 | €150,- |
| Lithuania | DPD Home Delivery | €11.99 | €150,- |
| Luxembourg | DPD Home Delivery | €6.99 | €150,- |
| Malta | UPS Home Delivery | €29.99 | €150,- |
| Monaco | DPD Home Delivery | €8.99 | €150,- |
| North America | UPS Home | €29.99 | €200,- |
Delivery time (indication)
| Region/Country | Estimated delivery time |
|---|---|
| Netherlands | 1–2 business days |
| Germany | 2–3 business days |
| France | 3–4 business days |
| Belgium | 1–2 business days |
| United States | 3–5 business days |
| United Kingdom | 2–4 business days |
| Austria | 3–4 business days |
| Switzerland | 3–5 business days |
| Poland | 3–4 business days |
| Italy/Spain | 3–4 business days |
| Africa | 4–7 business days |
| Albania | 4–7 business days |
| Asia | 4–7 business days |
| Bosnia | 3–4 business days |
| Bulgaria | 3–4 business days |
| Croatia | 3–4 business days |
| 4–5 business days | |
| Czech Republic | 3–4 business days |
| Denmark | 3–4 business days |
| Estonia | 4–5 business days |
| Finland | 4–5 business days |
| Greece | 3–5 business days |
| Hungary | 3–5 business days |
| Iceland | 3–6 business days |
| Ireland | 3–5 business days |
| Latvia | 4–5 business days |
| Lithuania | 3–5 business days |
| Luxembourg | 1–2 business days |
| Malta | 3–6 business days |
| Monaco | 3–5 business days |
| North America | 3–7 business days |
| Norway | 3–6 business days |
| Oceania | 3–7 business days |
| Portugal | 3–4 business days |
| Rest of Europe | 3–6 business days |
| Romania | 3–4 business days |
| Slovakia | 3–4 business days |
| Sweden | 3–5 business days |
| Turkey | 3–6 business days |
| Australia, Canada, Mexico, New Zealand, Curaçao, Armenia, Guadeloupe | 3–6 business days |
| South America | 3–6 business days |
| South Korea | 5–7 business days |
Please note: International shipments may take additional time due to customs clearance.[[t8506]
Incorrect address or undelivered packages
Always check your address details carefully. If a package cannot be delivered due to an error in the address, the additional shipping costs will be borne by the customer.
If an order is returned due to an incorrect address, we will contact you by email to reship it.
Taxes and import duties
For orders outside the EU, import duties or taxes may be applied by local customs. These costs are borne by the recipient.
Questions?
Our team is ready to help you. Contact us at customservice@francisbyfb.com or via the contact form on our website.
Francis headquarters:
Freark damwei 36
8914BM Leeuwarden
Netherlands
