Returns & exchanges

You can easily register your return through our return portal. Create your return, get your label, and we'll take care of the rest. Please note: orders placed outside the EU cannot be returned.

Please read our return policy before registering your return.

Create your return in our portal

Download and print your label

We take care of the rest

Want a different size or item? Simply place a new order and return your original item. We currently don't offer direct exchanges.

• Return within 30 days of delivery
• Items must be unused, in original condition, with tags and packaging
• Return costs are for the customer, unless the item is incorrect or defective
• Refund within 14 working days after inspection, via the original payment method
• Orders from outside the EU cannot be returned

• Archive items and sale items cannot be returned
• Items with visible signs of use, damage or odour are not accepted

Check your order on receipt. Is your item damaged or defective? Contact us within 7 days of delivery at customerservice@francisbyfb.com, with your order number and a photo of the problem.

customerservice@francisbyfb.com

Freark damwei 36

8914BM Leeuwarden

Netherlands