Warranty & Repairs
Made to last — and backed with care.
At Francis, we believe in quality that lasts. Every bag is carefully designed and crafted, so you can enjoy it with confidence.
Quality
Premium leather, designed for everyday use
Warranty
Coverage for manufacturing and material defects
Support
We’ll always help you find the best solution
What’s covered
- Loose stitching under normal use
- Faulty zippers or closures
- Hardware issues without external cause
- Structural leather defects (production-related)
If your item qualifies, we offer repair, replacement, or a refund.
What’s not covered
Natural wear & usage
- Scratches, wear on corners, handles or straps
- Changes in color or shine over time
Stains & discoloration
- From clothing (e.g. jeans), makeup, perfume or liquids
Damage
- Overloading, improper use or external impact
Material characteristics
- Natural changes in leather due to sunlight, heat, or time
Leather is a natural material and evolves over time. That’s part of its character.
For light-colored bags
Light leather is more sensitive to stains and color transfer. This is a known, natural characteristic and is not covered under warranty.
Submit a claim
1
Email us at customerservice@francisbyfb.com
2
Include a 360° video, a description and your order number (#)
3
We review your request within 1–5 business days
We’ll let you know the best solution: repair, replacement, or store credit.
Questions?
Our team is here to help, always.
