Warranty & repairs

At Francis, we believe in quality that lasts. Every bag is designed and made with care, so you can enjoy it with peace of mind.

Premium leather, made for every day

Covers manufacturing and material defects

We always find the best solution together with you

Loose stitching with normal use

Broken zips or closures

Hardware issues without an external cause

Structural defects in the leather (from production)

Is your item covered by the warranty? Then we'll offer a repair, replacement or refund.

Scratches and wear on corners, handles or straps

Changes in colour or sheen over time

From clothing (e.g. jeans), make-up, perfume or liquids

Overloading, misuse or external damage

Natural changes in the leather from sunlight, heat or time

Leather is a natural material and changes over time. That's part of your bag's character.

Light leather is more prone to stains and colour transfer. This is a known, natural characteristic and isn't covered by the warranty.

Email us at customerservice@francisbyfb.com

Include a 360° video, a description and your order number (#)

We'll review your request within 1-5 business days

We'll let you know the best solution: repair, replacement or refund.

Our team is always happy to help.