Returns & exchanges

Simple and easy.

You can easily register your return through our return portal. Create your return, get your label, and we'll take care of the rest. Please note: orders placed outside the EU cannot be returned.

Start your return

Please read our return policy before registering your return.

How it works

Step 1: Register your return

Create your return in our portal

Step 2: Receive your shipping label

Download and print your label

Step 3: Send it back

We take care of the rest

Exchanges

Want a different size or item? Simply place a new order and return your original item. We currently don't offer direct exchanges.

Return policy - EU only

General conditions

Return within 30 days of delivery
Items must be unused, in original condition, with tags and packaging
Return costs are for the customer, unless the item is incorrect or defective
Refund within 14 working days after inspection, via the original payment method
Orders from outside the EU cannot be returned

Exceptions

Archive items and sale items cannot be returned
Items with visible signs of use, damage or odour are not accepted

Damaged or defective items

Check your order on receipt. Is your item damaged or defective? Contact us within 7 days of delivery at customerservice@francisbyfb.com, with your order number and a photo of the problem.

Questions?

customerservice@francisbyfb.com

Return address

Freark damwei 36

8914BM Leeuwarden

Netherlands