VIP Black Friday Sale Up to 70% off + limited stock
00days: 00hours: 00min: 00sec

Contact

Francis at your service

We're happy to help. Questions, styling advice or help with your order? We make it as easy as possible for you.

Customer service

customerservice@francisbyfb.com

Response time: 1-2 business days

Include your order number (#) and your name

Need a quick answer?

You might find it faster here:

Track your order

Shipping

Returns & exchanges

Warranty & repairs

The team behind Francis

We're a small team that gives everything for quality and detail, so you can feel confident with our bags. Every message is read by a real person 🤍

Francis head office

Freark Damwei 36, 8914 BM Leeuwarden
The Netherlands

Mon - Fri, 9.00 - 17.00 (CET)
Sat - Sun closed

You're invited to The Francis Club. 💗

Be the first to get new drops, exclusive member deals and fun surprises. Just for our Francis Girls.