Warranty & Repairs
Quality
At Francis we believe in quality that lasts.
Our bags and leather accessories are carefully designed, crafted, and tested. That's why we offer a 1-year warranty on all our leather products, so you can enjoy your purchase with peace of mind.
one year warranty
Our 1-year warranty covers manufacturing and material defects that occur during normal use.
This means that we will repair or replace the product free of charge if something appears to be wrong within 12 months due to a manufacturing error.
✔ Covered by warranty
- Defective zippers or closures due to production error
- Loose seams or stitching
- Cracks or tears in leather caused by material defects
- Problems with the lining or hardware (buckles, rings, chains, etc.) that can be traced back to production
✖ Not covered by warranty
- Wear and tear from daily use (such as scratches or fading)
- Discoloration due to contact with dark clothing or denim
- Water damage, oil or makeup stains
- Damage due to incorrect maintenance or cleaning agents
- Damage caused by falls, pets or heat/moisture
- Natural properties of leather (grains, folds, small color variations)
- Repairs or adjustments by third parties
How does it work?
Do you have a problem with your product?
- Send an email to customerservice@francisbyfb.com
- Please attach photos and a clear description of the problem and your order number starting with #
- Our team will review your request within 1-5 business days
- We will let you know whether it is covered by the warranty and discuss the best solution together: repair, replacement or a credit note.