Warranty service

Our leather bags are made of high-quality genuine leather and intended for normal, daily use. Because leather is a natural material, its appearance can change over time. This is not always covered by the warranty.

What is covered by the warranty

We offer a warranty on manufacturing and material defects, such as:

• Loose seams during normal use
• Defective zippers or closures during normal use
• Hardware that comes loose or breaks without external cause
• Structural defects in the leather (e.g. tears due to production error)

If a defect is covered by warranty, we will provide free of charge:

• repair
• replacement, or
• refund (if repair or replacement is not possible)

What is not covered warranty

The following situations are not under warranty and are considered use or maintenance damage:

• Discoloration or color transfer due to: dark or colored clothing (such as jeans, jackets, sweaters) color migration from other materials
• Stains caused by: make-up, perfume, hand cream, alcohol, food or drink, rain, moisture or other liquids
• Wear due to normal use, such as: scratches, gloss formation, discolouration from light bag wear on corners, handles or shoulder straps
• Damage due to: overloading of the bagimproper use or maintenanceexternal influences (bumps, falls, friction)
• Changes in the leather due to sunlight, heat or time
• Bags that are visibly dirty, stained or intensively worn are

* Pay attention to light bags:

Light leather bags are more sensitive to discoloration and stains. Color transfer through clothing or daily use is a known and normal risk of light leather and is not covered by the warranty.