Warranty service

Our leather bags are made of high-quality genuine leather and are designed for normal, everyday use. Because leather is a natural material, its appearance may change over time. This is not always covered by the warranty.

What is covered by the warranty?

We offer a guarantee on manufacturing and material defects, such as:

• Seams coming loose during normal use
• Defective zippers or closures during normal use
• Hardware that comes loose or breaks without any external cause
• Structural defects in the leather (e.g. cracks due to production error)

If a defect is covered by the warranty, we will provide the following free of charge:

• repair
• replacement, or
• refund (if repair or replacement is not possible)

What is not covered by the warranty

The following situations apply not under warranty and are considered usage or maintenance damage:

• Discoloration or color transfer from: dark or colored clothing (such as jeans, jackets, sweaters) color migration from other materials
• Stains caused by: make-up, perfume, hand cream, alcohol, food or drink, rain, moisture or other liquids
• Wear and tear from normal use, such as: scratches, gloss formation, discoloration of light bag wear on corners, handles or shoulder straps
• Damage caused by: overloading the bag, incorrect use or maintenance, external influences (impact, falling, friction)
• Changes in the leather due to sunlight, heat or time
• Bags that are visibly dirty, stained or heavily worn

* Be careful with light bags:

Light-colored leather bags are more susceptible to discoloration and staining. Dye transfer from clothing or everyday use is a known and normal risk of light-colored leather and is not covered by the warranty.